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Katalyst takes to the High Seas
12/05/2009 08:56:28
Katalyst took to the high seas on board SS Oriana with partner company Spectrum Outsourcing to feature at Call Centre Forum (May 6-9)... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Install plasma screens in the call centre - They are a great way of communicating the latest news that is going on in the call centre. You can use them to convey the latest product news as well as news from the outside world. You can use them to relay product hints and tips to your agents. |
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Katalyst Communications is a consultancy specialising in business development, market entry, technology implementation, and business process outsourcing. Katalyst is well positioned to handle projects from concept to delivery and we have a proud record of project execution with a high number of start ups and blue chip brands.
We have developed excellent contacts and partnerships within the UK, Europe, Asia and the Far East to offer an extended scope of service with associated cost benefits.
Our BPO expertise enables us to offer classic outsource and offshore programmes, significant improvements in customer service levels in addition to providing significant cost benefits. In addition we are able to offer consultancy within the BPO verticals covering technology refresh, best practice and performance anlaysis.
Our technology division supports new products and services within the communications industry covering access technology, access equipment, location based services, media downloads and disruptive technologies.
Our people are skilled in the practices of business development, market test, research, business planning, market analysis, sales plans, competitor analysis and product marketing. The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases.
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