About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancySocial Media Unlocking the ValueBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Is It Time for Silent Calls to End
29/04/2014 15:42:12

Call centres are likely to face stricter conditions and harsher penalties if they flout the rules regarding unsolicited sales calls to the public.... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

When hiring for the frontline, make sure you hire for personality fit as well as knowledge and skill match. Predicting the likelihood that a person will not only stay with the job but also be happy doing it is more a function of personality type than specific knowledge or skills of the job candidate. While many centers focus on requisite skills in the hiring process, those that do psychometric testing for motivational factors up front have a higher retention rate and better employee satisfaction and performance.
Welcome to Katalyst Communications Limited

Katalyst Communications is a consultancy specialising in contact centre consultancy, business process outsourcing,  business development, speech analytics, technology implementation and telecom services.

Set up in early 2003, Katalyst has established itself as a trusted partner for many businesses who require external assistance to meet business goals and performance targets. Approximately half of all business is generated from outside of the UK.

The key management team originate from the IT, contact centre and telecoms industries and have a wealth of experience in delivering key projects both in the UK, Europe and US.

The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases. Katalyst own their own speech analytics platform.

Contact us on 08444 822493

What our customers say
Our competencies
Call centre consultancy
Social Media Unlocking the Value
Business development
Technology design and implementation
Telecoms consultancy
Market entry
Lead generation