About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancySocial Media Unlocking the ValueBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



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03/04/2014 11:24:35

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CALL CENTRE MANAGERS
- TIP OF THE DAY

Let agents listen to themselves…they are their harshest critics. Involve frontline agents in all task force and cross functional strategic and operational teams. Good to increase involvement, creativity, morale, and you might get some god ideas.
Welcome to Katalyst Communications Limited

Katalyst Communications is a consultancy specialising in contact centre consultancy, business process outsourcing,  business development, speech analytics, technology implementation and telecom services.

Set up in early 2003, Katalyst has established itself as a trusted partner for many businesses who require external assistance to meet business goals and performance targets. Approximately half of all business is generated from outside of the UK.

The key management team originate from the IT, contact centre and telecoms industries and have a wealth of experience in delivering key projects both in the UK, Europe and US.

The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases. Katalyst own their own speech analytics platform.

Contact us on 08444 822493

What our customers say
Our competencies
Call centre consultancy
Social Media Unlocking the Value
Business development
Technology design and implementation
Telecoms consultancy
Market entry
Lead generation
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