Call centre consultancy and consultants - BPO (Business Process Outsourcing) - Near shore and off shore call centre outsourcing from Katalyst Communications Limited

Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06
It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Don't make promises unless you are certain that you can meet them - It is so tempting to tell the customer what they want to hear. "Yes, I'll sort this out for you this afternoon" when you know that this will only happen with a fair wind behind you. It is usually better to set expectations low and then over deliver on them.

Katalyst Communications is a consultancy specialising in contact centre consultancy, business process outsourcing, business development, speech analytics, technology implementation and telecom services.

Set up in early 2003, Katalyst has established itself as a trusted partner for many businesses who require external assistance to meet business goals and performance targets. Approximately half of all business is generated from outside of the UK.

The key management team originate from the IT, contact centre and telecoms industries and have a wealth of experience in delivering key projects both in the UK, Europe and US.

The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases. Katalyst own their own speech analytics platform.