About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancyBusiness Process OutsourcingBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54

Katalyst have just completed a SA discovery project for a major credit card bank in the UK. ... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

When creating your customer access strategy, make sure that you link it to your company’s mission and vision. If your company has established itself as the low cost provider in the marketplace, the call centre will probably look for automation and self-service options. On the other hand, if your company wants to focus on customization of its products to meet each customer’s unique desires and needs, every call may need to be handled by a live agent.
Business Development

Katalyst is able to offer a bespoke business development service to Clients who are looking to establish, develop or extend their reach in any given vertical or geographical market place.  Our team of experienced consultants is able to define and develop business models and propositions with the ability to market test prior to launch.  We are able to compile key prospects lists in any given vertical market and arrange or conduct initial business meetings with senior management within the prospect base.

In addition, Katalyst can build the necessary distribution channels to targeted customer groups both in the UK, Europe and the US. 

Business Development Projects Undertaken

A US telecoms company with proprietory mobile handset product, contracted with Katalyst to enter the UK market.  Katalyst was briefed to test the Clients proposition and relevance to the UK market. Katalyst then arranged key meetings with the identified prospect base resulting in a number of high value sales orders

A tier one telecoms company sought business development support from Katalyst in identifying telecoms resellers who were looking to sell their businesses.  Katalyst initially conducted market research supported by conference calls to identify potential targets.  Once targeted, Katalyst was able to assist in initial meetings.

An internet start up approached Katalyst to assist them in identifying sales channels for their new business.  Katalyst was able to identify a number of new distribution channels in addition to arranging key prospect meetings

Katalyst was asked to target a number of tier 1 residential telecoms brands by a Client who was looking to purchase.  Katalyst reviewed the market and was able to identify and facilitate the purchase of a major residential brand.

Katalyst worked with a hosted telecoms provider to identify key prospects and organise key meetings.  In addition Katalyst consultants were able to conduct these meetings without the Client`s sales people being present



What our customers say
Our competencies
Call centre consultancy
Business process outsourcing
Business development
Technology design and implementation
Telecoms consultancy
Market entry
Lead generation
News letter