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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
When calculating the payback period or return on investment for a project, be sure to include the effect of the time value of money in the analysis.
Net Present Value is the foundation of any financial calculation when either costs or revenues/savings will be spread out over more than one year. Without it in the calculation the payback period for a new technology may be underestimated. |
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A range of cost effective consultancy solutions to your contact centre problems
What do we supply?
- Targeted, specialist pieces of work to provide quick solutions to your contact centre issues.
Examples
- Speech Analytics consultancy engagement - to quantify compliance, customer satisfaction, market intelligence, script effectiveness, training deficiencies, and missed cross-sell / up-sell opportunities
- Snapshot Review – An assessment of your current capabilities and operational issues, impartial and objective this can be a useful tool if further senior sponsorship is needed for change.
- Q&A session – Email us your problems of the day and will provide you with tips and advice within 24 hours.
- MIS Review – How much of the MI generated is relevant, what should you keep and what should you dump? This review will tell you.
- Process Review – Things can always be done more efficiently but do you have the time to focus on these areas? This review can look in detail at a number of processes to develop better ways of working.
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