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Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06
It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Set up a customer service task force - A great way to improve customer service is to set up a task force in the call centre. You will need to get the best volunteers and give them some time away from the phones. You will need to ensure that you get the most enthusiastic people that you can as they will spread the experience across the call centre floor. |
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A full range of services to help evaluate existing telephony and IT platforms to plan for the future
What do we supply?
- Comprehensive modular projects to help you understand the latest technologies, what works, what doesn’t and what should be outsourced.
Examples
- Contact Centre Technology Review – Get an independent assessment of your current environment.
- Requirements Definition – Ensuring the new solution will be the most appropriate for the business both now and in the future.
- Business Case Development – Demonstrating where tangible benefits can be derived to support the ROI requirements.
- Technical or Outsourcing Supplier Selection – Supporting you through the supplier selection minefield from ITT to contracting so you partner with the right solution and the right supplier for equipment or people.
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