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Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06
It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Let agents listen to themselves…they are their harshest critics.
Involve frontline agents in all task force and cross functional strategic and operational teams. Good to increase involvement, creativity, morale, and you might get some god ideas. |
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Katalyst Communications Limited
1 Shedfield Grange, Sandy Lane Shedfield, Hampshire, United Kingdom SO32 2HQ
Tel: +44 (0)8444 822493
Int: +44 (0)1329 830591
Fax: +44 (0)8444 822497
int: +44 (0) 1329 834642
Email: sales@katalystcommunications.com
Company Registration no. 4693984
VAT Registration No. 812 2487 47
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