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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Beware of saying the words “you must” or “you have to” when providing instructions. You want to sound like you’re providing help, not homework, for your customers. Try replacing the words “you must” with “you’ll want to” or “the best option would be to” to sound friendly and supportive and still convey the necessary instructions. |
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Katalyst Communications Limited
Suite 2, Shedfield Grange, Sandy Lane Shedfield, Hampshire, United Kingdom SO32 2HQ
Tel: +44 (0)8444 822493
Int: +44 (0)1329 550748
Fax: +44 (0)8444 822497
int: +44 (0) 1329 834642
Email: sales@katalystcommunications.com
Company Registration no. 4693984
VAT Registration No. 812 2487 47
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