About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancyBusiness Process OutsourcingBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06

It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

Improve the teamwork in the call centre - How well do the team leaders really know their teams. On a Tuesday ask your team leaders to tell you what each of their team did at the weekend. Hint. You will be surprised at the results. We have often seen that the best performing team leaders know what all of their teams did, while the lowest performing often had very little idea.
Welcome to Katalyst Communications Limited

Katalyst Communications is a consultancy specialising in contact centre consultancy, business process outsourcing,  business development, speech analytics, technology implementation and telecom services.

Set up in early 2003, Katalyst has established itself as a trusted partner for many businesses who require external assistance to meet business goals and performance targets. Approximately half of all business is generated from outside of the UK.

The key management team originate from the IT, contact centre and telecoms industries and have a wealth of experience in delivering key projects both in the UK, Europe and US.

The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases. Katalyst own their own speech analytics platform.

Contact us on 08444 822493

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Our competencies
Call centre consultancy
Business process outsourcing
Business development
Technology design and implementation
Telecoms consultancy
Market entry
Lead generation
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