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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Beware of saying the words “you must” or “you have to” when providing instructions. You want to sound like you’re providing help, not homework, for your customers. Try replacing the words “you must” with “you’ll want to” or “the best option would be to” to sound friendly and supportive and still convey the necessary instructions. |
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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
Katalysts knowledge gives Travel Insurer competitive edge
22/12/2009 10:14:55
Katalyst have just completed a requirements analysis project for a major Travel Insurance Aggregator.... read more
Katalyst Speech Analytics Webinar now live on site
07/12/2009 11:38:02
Following the successful Speech Analytics webinar in partnership with CCF magazine on the 26th November, Katalyst have now posted the webinar and presentation onto the website ... read more
Singing In The Rain With The All Blacks
02/12/2009 12:41:25
Katalyst invited a number of clients to the recent All Blacks test match at Twickenham... read more
Katalyst signs up to Speech Analytics webinar with CCF magazine
01/11/2009 10:27:49
Katalyst are sponsoring CCF`s November webinar on Speech Analytics taking place on a PC screen near you on November 26th at 1pm.
The webinar will provide Katalyst with a platform to showcase its speech analytics consultancy offering whilst highlighting that
speech analytics is available to the ... read more
Katalyst grows into larger offices
16/10/2009 15:29:50
Katalyst has moved to larger offices to support their increasing order book and consultant base. The offices are located near Wickham in Hampshire in a farmhouse barn setting in the heart of the Meon Valley. ... read more
Katalyst helps major Training Agency to select new CRM
15/10/2009 09:39:34
Katalyst were recently contacted by a major enterprise training company from the capital who required assistance in terms of scoping out their CRM requirements... read more
Katalyst takes to the High Seas
12/05/2009 08:56:28
Katalyst took to the high seas on board SS Oriana with partner company Spectrum Outsourcing to feature at Call Centre Forum (May 6-9)... read more
Katalyst launches Speech Analytics service & consultancy
23/02/2009 12:29:11
Katalyst makes Speech Analytics available to its customers who wish to evaluate or take advantage of this powerful and emerging call centre technology that delivers unparalleled insight into call centre operations.... read more
Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06
Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more
Katalyst to feature at Call Centre Expo
11/09/2008 15:48:44
Katalyst`s call centre consultancy business is exhibiting at Call Centre Expo, NEC, Hall 9 Stand B23 September 16-17th... read more
Fast and furious at Thruxton race circuit
28/07/2008 16:23:57
Katalyst rewarded their indirect sales team with a Race Day at Thruxton Circuit in Hampshire... read more
Katalyst books up with Caribbean Holiday Provider
20/06/2008 11:09:38
Katalyst have signed up with a leading Caribbean holiday provider to conduct their back office operation... read more
Katalyst moves into outsourced software development
19/05/2008 10:10:06
Katalyst have signed a partnership agreement with a leading software development house in Bangalore, India`s silicon plateau... read more
Katalyst sign off Symbian mobile LBS application
08/04/2008 16:08:25
Katalyst`s expertise in developing and project managing mobile phone applications pays dividend for travel client... read more
Katalyst enters Non Geographic Number market
03/04/2008 11:21:57
Katalyst`s position as a leading telecoms consultancy firm has enabled it to tie up with one of the UK`s leading resellers to offer a full non geographic numbering service for 0800,0844 and 0871 numbers... read more
Katalyst Helps Distressed ISP Migrate Their Customer Base
14/03/2008 14:37:56
Katalyst`s flexibility and rapid response is the key to retaining thousands of customers... read more
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