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Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06
It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Part of our problem in getting recognition within our organizations is because we call ourselves call centers and we have customer service representatives or telephone service representatives. In fact we are information specialists and we run Information or Satisfaction centers. Our agents do more than answer phones they satisfy and illuminate and educate and what we call them does not reflect this. Words have meaning….titles have meaning…and we are trapping ourselves by what we call ourselves. |
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Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06
It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more
Katalyst announce Mobile Compliance Suite
22/08/2011 14:53:10
To meet the demands of increasing mobile communications Katalyst Consulting is now able to implement a mobile phone call recording system that is compliant with the FSA requirement for all FSA-regulated organisations in the UK to record all mobile phone calls from the 14th November 2011. The Mobile ... read more
Katalyst Consulting can help your organisation realise the benefits of call recording and comply with new regulations.
18/08/2011 11:12:29
Katalyst Consulting can assist your organisation with the implementation of call recording technology and also help you maximise its benefit by utilising speech analytics software to analyse the content of the call recordings. ... read more
New Account Manager joined our Team
11/07/2011 11:43:13
We are happy to announce that a new member has joined our team at Katalyst Communications.... read more
Katalyst debut at Shared Services Exchange with partner company Spectrum Outsourcing
05/10/2010 17:03:14
Katalyst recently attended the Shared Services Exchange in The Hague, Netherlands (26-28th September). This was to understand the shared service market in terms of outsourcing and operational excellence / continuous improvement consultancy services. ... read more
Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
Katalysts knowledge gives Travel Insurer competitive edge
22/12/2009 10:14:55
Katalyst have just completed a requirements analysis project for a major Travel Insurance Aggregator.... read more
Katalyst Speech Analytics Webinar now live on site
07/12/2009 11:38:02
Following the successful Speech Analytics webinar in partnership with CCF magazine on the 26th November, Katalyst have now posted the webinar and presentation onto the website ... read more
Singing In The Rain With The All Blacks
02/12/2009 12:41:25
Katalyst invited a number of clients to the recent All Blacks test match at Twickenham... read more
Katalyst signs up to Speech Analytics webinar with CCF magazine
01/11/2009 10:27:49
Katalyst are sponsoring CCF`s November webinar on Speech Analytics taking place on a PC screen near you on November 26th at 1pm.
The webinar will provide Katalyst with a platform to showcase its speech analytics consultancy offering whilst highlighting that
speech analytics is available to the ... read more
Katalyst grows into larger offices
16/10/2009 15:29:50
Katalyst has moved to larger offices to support their increasing order book and consultant base. The offices are located near Wickham in Hampshire in a farmhouse barn setting in the heart of the Meon Valley. ... read more
Katalyst helps major Training Agency to select new CRM
15/10/2009 09:39:34
Katalyst were recently contacted by a major enterprise training company from the capital who required assistance in terms of scoping out their CRM requirements... read more
Katalyst takes to the High Seas
12/05/2009 08:56:28
Katalyst took to the high seas on board SS Oriana with partner company Spectrum Outsourcing to feature at Call Centre Forum (May 6-9)... read more
Katalyst launches Speech Analytics service & consultancy
23/02/2009 12:29:11
Katalyst makes Speech Analytics available to its customers who wish to evaluate or take advantage of this powerful and emerging call centre technology that delivers unparalleled insight into call centre operations.... read more
Katalyst offers data capture and content managment software to enable key productivity gains
16/10/2008 17:20:06
Katalyst extends its business processing service offering by investing in key data capture and content management software which provides unrivalled productivity gains with significant time and cost savings ... read more
Katalyst to feature at Call Centre Expo
11/09/2008 15:48:44
Katalyst`s call centre consultancy business is exhibiting at Call Centre Expo, NEC, Hall 9 Stand B23 September 16-17th... read more
Fast and furious at Thruxton race circuit
28/07/2008 16:23:57
Katalyst rewarded their indirect sales team with a Race Day at Thruxton Circuit in Hampshire... read more
Katalyst books up with Caribbean Holiday Provider
20/06/2008 11:09:38
Katalyst have signed up with a leading Caribbean holiday provider to conduct their back office operation... read more
Katalyst moves into outsourced software development
19/05/2008 10:10:06
Katalyst have signed a partnership agreement with a leading software development house in Bangalore, India`s silicon plateau... read more
Katalyst sign off Symbian mobile LBS application
08/04/2008 16:08:25
Katalyst`s expertise in developing and project managing mobile phone applications pays dividend for travel client... read more
Katalyst enters Non Geographic Number market
03/04/2008 11:21:57
Katalyst`s position as a leading telecoms consultancy firm has enabled it to tie up with one of the UK`s leading resellers to offer a full non geographic numbering service for 0800,0844 and 0871 numbers... read more
Katalyst Helps Distressed ISP Migrate Their Customer Base
14/03/2008 14:37:56
Katalyst`s flexibility and rapid response is the key to retaining thousands of customers... read more
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