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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
Instead of numbers graph it. Graphs show trends. A 3 second increase in talk times may be seasonal and when you graph it is very easy to see. |
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Katalyst`s expertise in developing and project managing mobile phone applications pays dividend for travel client
Today Katalsyt signed off a Symbian location based service (LBS) application designed to utilise the GPS functionality on new smart phones enabling the Client`s call centre to map the callers precise location when a call is made to the emergency contact centre. Katalyst had initially developed a Java applicaiton but migrated this to a Symbian platform to enable greater handset and geographic deployment
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