Call centre consultancy and consultants - BPO (Business Process Outsourcing) - Near shore and off shore call centre outsourcing from Katalyst Communications Limited

Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK. ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Set up a customer service task force - A great way to improve customer service is to set up a task force in the call centre. You will need to get the best volunteers and give them some time away from the phones. You will need to ensure that you get the most enthusiastic people that you can as they will spread the experience across the call centre floor.

Katalyst have signed a partnership agreement with a leading software development house in Bangalore, India`s silicon plateau

Katalyst are now able to extend their BPO service offering by providing bespoke software development for UK and US clients. A highly skilled and experienced team of developers supported by project teams can offer the following developer services

Programming

C, C++, C#, ASP.NET, ASP, ADO.NET, JavaScript XML, WEBSERVICES, COBOL, Fortran,

Operating System

MS-DOS,MS-Windows 9x,XP,2000, Windows Server 2003 Enterprise X64 Edition (SP1), Unix, Linux

Database

Oracle 8i, 9i, SQL Server 2000/2005, MS Access, Foxpro, Visual Foxpro, Access, DB2

Application/Web Servers

IS, Sun Java, Html, VB Script, Java Script, ASP, PHP with MYSQL and Apache

Tools and Utilities

MS Visual Studio 2003/2005, Visual Interdev 6.0, SQL Enterprise Manager, SQL Server 7.x/2000 tools, Ulead Cool 3D, Crystal Report 9.0, Net Framework 1.1, .Net Framework 2.0

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