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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
Improve the teamwork in the call centre - How well do the team leaders really know their teams. On a Tuesday ask your team leaders to tell you what each of their team did at the weekend. Hint. You will be surprised at the results. We have often seen that the best performing team leaders know what all of their teams did, while the lowest performing often had very little idea. |
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Katalyst have signed up with a leading Caribbean holiday provider to conduct their back office operation
Katalyst`s BPO back office experience, flexibility and low cost base has enabled it to win another piece of business with a presitgious Caribbean holdiay provider. Katalyst is able to provide the following back office capabiltiy - market research, data entry, emails , chat and data processing.
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