Call centre consultancy and consultants - BPO (Business Process Outsourcing) - Near shore and off shore call centre outsourcing from Katalyst Communications Limited

Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK. ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
IVR- We listen to our calls but do you ever listen to how consumers talk to your IVR…and they do talk. Most IVR’s have this capability.

Katalyst`s call centre consultancy business is exhibiting at Call Centre Expo, NEC, Hall 9 Stand B23 September 16-17th

Katalyst will be showcasing their consultancy expertise in call centres covering the key areas of

* Strategy

* People

* Technology

* Outsourcing

* Migration

* Process Review

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