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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
If you must place a caller on hold, make sure you use all four steps in the hold process. Do you know what they are?
The recommended steps of putting a caller on hold are: 1. Ask the caller’s permission to be placed on hold. 2. Thank the caller and then place on hold. 3. When you’re back, ensure the caller is still there by using their name. (Mr. Smith?) 4. Thank them for holding and resume the conversation. By the way, if the wait time is long, check back in during the hold to let the caller know you haven’t forgotten about him. |
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Katalyst invited a number of clients to the recent All Blacks test match at Twickenham
Katalyst invited a number of clients to the recent All Blacks test match at Twickenham.
Katalyst hosted the event at The Stoop (home of Harlequins pre and post match) where we combined some corporate entertainment with a brief launch of Katalyst’s Speech Analytics.
Despite the result, it was a great corporate day out which we hope to repeat next year.
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