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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
Be careful with voice automation - You will hear lots of stories, mainly from the IVR vendors, saying about how wonderful self service is. If you are using voice automation you really need to start listening to the callers as they interact with your voice system. I remember the first time that I did this. The caller said to the voice unit "seven bl**dy options, but not one that I need!" Make sure that your prompts improve and don't detract from customer service. |
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Following the successful Speech Analytics webinar in partnership with CCF magazine on the 26th November, Katalyst have now posted the webinar and presentation onto the website
Click here for more details
Katalyst will continue to market content from the webinar Q&A session and promote their latest white papers.
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