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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
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CALL CENTRE MANAGERS
- TIP OF THE DAY
When calculating the payback period or return on investment for a project, be sure to include the effect of the time value of money in the analysis.
Net Present Value is the foundation of any financial calculation when either costs or revenues/savings will be spread out over more than one year. Without it in the calculation the payback period for a new technology may be underestimated. |
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Katalyst have just completed a requirements analysis project for a major Travel Insurance Aggregator.
We were brought in for our depth of knowledge of call centre operations especially multimedia implementation.
Facilitating design workshops for the customer, we were able to ensure all key aspects of this critical area were included in the specification of the new system.
The next phase will see the customer select a supplier to deliver the solution which give then greater flexibility and competitive edge.
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