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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK. ... read more
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Katalyst have just completed a SA discovery project for a major credit card bank in the UK.

This project, carried out onsite to comply with security requirements investigated compliance in the inbound sales team.

The project quickly identified where full compliance was not being adhered to and gave insight on what the issues were.

From this the Bank was quickly able to put in changes to training and refine quality measures to fix the problem.

Using Speech Analytics allowed the Bank to concentrate on the very small number of failing calls rather than the majority which were compliant increasing efficiency and effectiveness in the Quality Team.

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