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Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Close with confidence - It is important to sound confident when you make a closing attempt, especially if you're not sure how the caller is feeling about the product offer. Telephone sales people often add extra commentary, hesitate or stutter when they ask for the business. When a caller hears the hesitation, it suggests that there is an underlying reason why this isn't a good decision for that caller. When a sales person closes with confidence he/she communicates that this decision is, of course, the right one for this caller. |
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