About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancyBusiness Process OutsourcingBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06

It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

Talk about your web site in your on queue messages - By deflecting more callers to your web site you will have shorter queues and longer to speak to the callers that really need your help.
Social Media Lead Generation

Katalyst has invested heavily in developing key relationships with the leading digital publishers, online games industry, media distributors and social media platforms. 

Linked with Katalyst`s expertise around telecoms, the games console market and subscriber acquisition this places Katalyst as a leading partner for brands to work with for their digital marketing strategy.

Key propositions

 No-risk CPA model for customer acquisition with clicks AND calls
“Videowall” to increase title awareness with subsequent action (like, share, purchase, subscribe)
“Live” streaming purchase options
Facebook Credits to retain customers (post trial subscription)
Facebook Credits for winback and customer loyalty plans
Virtual currency customer acquistion
Agency style managed service offering

All campaigns can be implemented across a global marketplace

Katalyst`s USP is the ability to drive and record generated traffic into call centres without losing the social media members key information.  This allows Brands to advertise within platforms such as Facebook to generate calls into their call centreon low risk cost per call or CPA models.  Katalyst also offer a complete managed service within this area.   



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Our competencies
Call centre consultancy
Business process outsourcing
Business development
Technology design and implementation
Telecoms consultancy
Market entry
Lead generation
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