A highly competitive number range of non geographic, free phone and premium rate numbers covering 0800, 0844, 0871 and 09XX from Katalyst Communications Limited

Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK. ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Beware of saying the words “you must” or “you have to” when providing instructions. You want to sound like you’re providing help, not homework, for your customers. Try replacing the words “you must” with “you’ll want to” or “the best option would be to” to sound friendly and supportive and still convey the necessary instructions.

Katalyst operates its own number ranges covering 0800, 0844, 0871 and 09XX Katalyst works with a number of tier one operators and resellers to provide the most professional and cost effective solution to meet all telecoms requirements. Katalyst are reviewing whether it is possible to integrate speech analytics into their NGN service within the cloud. This would enable speech analytics to be offered on a pence per minute basis to those customers using Katalyst non geographic numbers

Katalyst has extensive experience of providing corporate / SME`s with best advice in terms of preferred technology, infrastructure and providers.

Non-Geographic Number Ranges, for more information, click here.

Telecoms Consultancy Projects Undetaken

A UK PC distributor requested disaster recovery telecoms link to their offshore call centres. Katalyst was able to set up routes via the US and South Africa. In addition Katalyst was able to provide the client with golden 087X numbers with an increased out-payment.

Katalyst targeted a number of online travel companies to promote the new 0871 number ranges which provide an improved level of provisioning, reporting in addition to increased out-payments